I purchased GTRadial Tires with a70k mile guarantee in July 2022 and also did an alignment. By June 2020, I put 15k miles on the tires and rotated after 7,500 miles. All 4 tires are shot and need replaced. I was also told that by spending a few thousand to replace struts that would make tires last longer. I was told they must go through the tire supplier to replace and they could not reach anyone there. I also tried calling multiple times without success. As a result there is no action I can take on the warranty and was provided a quote for new tires at $1,065 with install. Walmart has identical tires for $716 with install. I asked for a price match and was told they couldn’t compete. In summary, I was sold tires with a warranty that is meaningless and they wouldn’t even give me a price match on identical tires. Lastly, they did check the alignment and it is within specification thus not the reason for the wear. This is not how I expected to be treated. Follow-up - the warranty has since been honored and they left me feeling satisfied with the resolution. I will plan to continue doing business here as a result.
Scott, thank you for taking our call after this visit. I truely hope the final result and your last visit here was satisfactory! Don
- Kearney Tire & Auto